Service Template

Service - Definition

Service - Major Volumes

Service - Minor Volumes

Service - Costs

Service - Cost Distribution

Service - Hardware Costs

Service - Software Costs

Service - Personnel Costs

Service - Staffing & Productivity

Service - Outsourced Costs

Service - Outsourced Prices

Service - Service Level Agreements

Service - Availability SLAs

Service - Responsiveness SLAs

Service - Process Quality

Service - Other Metrics

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