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Catalogue of I.T. services
Types of I.T. metrics
Sources of I.T. metrics
Metripedia and ITIL, COBIT
Definitions
Metrics
User Computing
Office Applications
Mail & Collaboration
Desktop & Mobility
Infrastructure Servers
Service (Help) Desk
Central I.T. Operations
Console Operations
Super Computing
Mainframe
Proprietary Midrange Servers
Unix Servers
Windows Servers
Storage
Data Centre Hosting
Network
Voice
Local Area Network
Wide Area Network
DC LAN/Network Perimeter
I.T. Management
I.T. Management & Strategy
Application Management
R&D Applications
Finance Applications
HR Applications
Professional Services Automation
CRM & Contact Centres
IT Projects & Development
Application Maintenance
Application Operations
Site Administration
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