Catalogue of I.T. services
Types of I.T. metrics
Sources of I.T. metrics
Metripedia and ITIL, COBIT
Definitions
Office Applications
Mail & Collaboration
Desktop & Mobility
Infrastructure Servers
Service (Help) Desk
Console Operations
Super Computing
Mainframe
Proprietary Midrange Servers
Unix Servers
Windows Servers
Storage
Data Centre Hosting
Voice
Local Area Network
Wide Area Network
DC LAN/Network Perimeter
I.T. Management & Strategy
R&D Applications
Finance Applications
HR Applications
Professional Services Automation
CRM & Contact Centres
IT Projects & Development
Application Maintenance
Application Operations