An Encyclopedia Of IT Performance Metrics

METRIPEDIA aims to provide a comprehensive and detailed catalogue of the metrics, measurements, and performance indicators which can be used to manage an I.T. department.


What kinds of metrics does Metripedia cover?

Type Example
Volumes or Quantities Number of users, desktops, server processing power
Costs IT budgets, Total Cost of Ownership, Activity Based Costing
Pricing Schemes Price per LAN port, Price per Help Desk call
Service Levels Service availability, Problem resolution times, Mean Time Between Failure
Process quality and maturity Defects per application, ITIL, CMM, COBIT


Who will find Metripedia useful?

  • I.T. managers who are designing performance scorecards
  • Business managers who buy I.T. services from I.T. service providers
  • I.T. finance managers who charge business units for I.T. services
  • Analysts who are designing reports for I.T. managers
  • Software designers who are building applications to manage I.T. like a business
  • Consultants who want to measure how the benefits of an I.T. investment achieves


All I.T. departments use metrics to some extent. The larger the organisation, the more likely that performance is measured. Yet there are common complaints that:

  • metrics don't fully describe the work that an I.T. team does
  • metrics are poorly defined
  • metrics are time-consuming to collect
  • metrics are difficult to calculate
  • metrics are hard to compare between different organisations.

Metripedia aims to solve these problems. It provides precise, detailed, proven definitions and explanations, showing what works and what doesn't, documenting a comprehensive set of performance metrics from which I.T. managers can select when building their own performance dashboards.

Metripedia will provide, at low cost, template metrics which organisations can copy, use, or adapt to their needs. Software providers can design their applications to deliver these metrics, enabling them to be produced quickly and easily, without special research or spreadsheets. And standardised definitions will mean that performance of different organisations can be easily compared.


This is a first prototype of Metripedia, and will contain only a framework structure with one or two example metrics. There is no scheduled date for future versions: it depends how this prototype goes.

In future versions, we may add "performance zones": the ranges of value for each metric which can be regarded as good performance or poor.


Initially, I am building this in my spare time as a proof of concept. Over time, as it builds up, Metripedia may become a "paid-for" service.

This web site contains my personal opinions, and not those of my current or past employers.

Unless otherwise stated, the content of this page is licensed under Creative Commons Attribution-ShareAlike 3.0 License