Service Desk Cost Per Contact

Metric Type

Service: Service Desk
Type: Unit Cost
Timescale: None
Ease Of Collection: Medium
Informational Value: High

What Does It Say?

What Is High Performance?

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How Easily Can It Be Compared?

How To Collect It?

How Is It Calculated?

How Frequently Should It Be Reported?

Dangers, Traps, & Pitfalls

How Is It Related To Other Measures?

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