Service Desk Cost Per Contact
Table of Contents
Metric Type
| Service: | Service Desk |
| Type: | Unit Cost |
| Timescale: | None |
| Ease Of Collection: | Medium |
| Informational Value: | High |
What Does It Say?
What Is High Performance?
| Red | Yellow | Green |
|---|---|---|
| 9 | 9 | 9 |
How Easily Can It Be Compared?
How To Collect It?
How Is It Calculated?
How Frequently Should It Be Reported?
Dangers, Traps, & Pitfalls
How Is It Related To Other Measures?
Public Domain Sources
page revision: 1, last edited: 30 Nov 2007 06:53
