Mail & Collaboration

Mail & Collaboration - Definition

Mail & Collaboration - Major Volumes

  • Number of mailboxes
  • Number of databases/public folders

Mail & Collaboration - Minor Volumes

  • Average mailbox size, in Mbytes
  • Number of chat accounts

Mail & Collaboration - Costs

  • Mail cost per mailbox per month

Mail & Collaboration - Cost Distribution

  • Mail hardware cost, percent
  • Mail software cost, percent
  • Mail personnel cost, percent
  • Mail outsourced cost, percent
  • Mail other cost, percent

Mail & Collaboration - Hardware Costs

  • Mail hardware cost per mailbox per month

Mail & Collaboration - Software Costs

  • Mail software cost per mailbox per month

Mail & Collaboration - Personnel Costs

  • Mail personnel cost per mailbox per month

Mail & Collaboration - Staffing & Productivity

  • Mailboxes per FTE
  • FTEs per thousand mailboxes

Mail & Collaboration - Outsourced Costs

  • Mail outsourced cost per mailbox per month (this is in effect an average price per mailbox across all mailboxes)

Mail & Collaboration - Outsourced Prices

  • Mail price per mailbox per month

Mail & Collaboration - Other Costs

  • Mail other cost per mailbox per month

Mail & Collaboration - Service Level Agreements

Mail & Collaboration - Availability SLAs

  • Mail Agreed Service Window (hours*days)
  • Mail Availability Percentage

Mail & Collaboration - Responsiveness SLAs

  • Average internal mail delivery time
  • Mail problem resolution time - target
  • Mail problem resolution time - actual

Mail & Collaboration - Process Quality

  • Mail spam false positives per thousand mails filtered

Mail & Collaboration - Other Metrics

None

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